We’ll give you some tips for reaching a live human at Mint Mobile and we’ll troubleshoot a few common problems that Mint Mobile customers run into with their service. Hopefully you’ll be back to chatting, scrolling, and gaming on your phone in no time! So, what is the best way to reach Mint? Here are the options.
Call Mint Mobile at 1-800-683-7392 Click the chat icon in the lower right corner of the screen on Mint Mobile’s website Use the chat feature in the Mint Mobile app Tag @MintMobileCares on Twitter
On a related note: the issue could be with your phone, rather than Mint Mobile’s service. Maybe it’s time to upgrade to a better device? If you’re using an eSIM card, then you shouldn’t need to worry about resetting your card.
Go to MintMobile.com/activate in your browser and enter the 11-digit code that’s on the back of your Mint SIM card. Then follow the instructions on the website to finish activation. Or, you can download the Mint Mobile app. Open the app and enter the 11-digit code on the back of your Mint SIM card. Follow the instructions in the app to finish activation.
Just how does Mint do compared to other phone companies? It’s hard to say for sure, since the company is too small to be on the American Customer Satisfaction Index.1 But third-party review sites, like TrustPilot, have given the company decent rankings.2 Anecdotal reviews from individual customers are not so rosy. There are many complaints about issues with billing, refunds, and promotional offers. So read the fine print before you sign up! That way you know exactly what you’re agreeing to cost-wise. There are also plenty of customer complaints about compatibility. If you plan to bring your own phone, make sure you use Mint’s own compatibility tool to see if it will work on the network before signing up.
