Optus Mobile Review ALDI Mobile Review Amaysim Mobile Review Belong Mobile Review Circles.Life Review Vodafone Mobile Review Woolworths Mobile Review Felix Mobile Review Best iPhone Plans Best Family Mobile Plans Best Budget Smartphones Best Prepaid Plans Best SIM-Only Plans Best Plans For Kids And Teens Best Cheap Mobile Plans Telstra vs Optus Mobile Optus NBN Review Belong NBN Review Vodafone NBN Review Superloop NBN Review Aussie BB NBN Review iiNet NBN Review MyRepublic NBN Review TPG NBN Review Best NBN Satellite Plans Best NBN Alternatives Best NBN Providers Best Home Wireless Plans What is a Good NBN Speed? Test NBN Speed How to speed up your internet Optus vs Telstra Broadband ExpressVPN Review CyberGhost VPN Review NordVPN Review PureVPN Review Norton Secure VPN Review IPVanish VPN Review Windscribe VPN Review Hotspot Shield VPN Review Best cheap VPN services Best VPN for streaming Best VPNs for gaming What is a VPN? VPNs for ad-blocking The introduction of the NBN in Australia has added dozens upon dozens of new service providers, and has made the job of choosing one that much harder. To review NBN providers we’ve decided to collect a number of important data points about each company, weight these facts and figures, and ultimately come up with a star rating system. We focus on the following things:
NBN average evening speeds Available customer support channels Features and additional services Value for money
Our scoring system gives preference to connection speeds and value for money, as we think these factors are most important. Customer support and plan features still play a significant role and make sure that our rating system doesn’t simply favour providers with low price points. Average NBN evening speeds are one of the best ways to compare the performance of an NBN internet provider, and thanks to ACCC recommendations, the providers now include this data on their websites. Though you’ll find that it can be difficult to find these average speeds when the numbers don’t look very good. Value for money we derive from the cost of plans on offer and how it compares with similar plans from competing providers. We look at plans from across the speed spectrum and try to build an average picture of whether a provider is good value for money or not. Customer support is something most people ask about when assessing a provider, but it is extremely difficult to settle on an answer. Two customers of the same provider may find they have very different experiences with customer support, making neither particularly reliable indicator of the service. Instead we judge the investment a company makes in customer support by looking at how many different ways you can ask for help, and how many hours per day you can connect with them. Most providers offer phone and email support, but only some have online chat services and stores you can visit. We also give consideration to the types of bonuses, perks and extra features provider by a provider for its customers. Most NBN plans are sold ’no-frills’, so TV bundles, and customer perk programs are rare and worth calling out. The combination of these elements give us an overview of what an NBN internet provider has an offer and are good indicators of what you should expect. This isn’t too say that we can guarantee excellent performance from our highest rated providers, but on average you should get a reliable service at a fair price if you follow our recommendations.
