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This was the very first issue we encountered when registering for Binge. A six-digit confirmation code is sent to the user by SMS after offering up their email address and mobile phone number. However, upon entering the confirmation code, we were faced with this error message several times: There are three potential Binge issues with roughly the same solution: The video network error could have two causes. It could either be a network connectivity issue (e.g., slow internet) or a device compatibility issue. First, try running a speed test under the same WiFi connection you’re attempting to stream under. Streaming Binge in HD requires around 3 - 4Mbps. You should be able to get an SD stream at slower speeds, but if your connection is in that ballpark, it could be the cause of your issues. If your internet speeds are performing as expected and meet Binge’s bandwidth requirements, head over to our broader Internet troubleshooting guide. If the problem doesn’t seem to lie in your home WiFi network, double-check that the device or web browser you’re using is compatible with Binge. Unfortunately, if you get the “global rate limit exceeded” error, there’s not a whole lot that can be done from the user’s side. If we break this message down and translate it from developer jargon, “global” refers to all users and “rate limit” refers to available bandwidth. Putting it all together, our best guess is that this error message means Binge’s servers have hit capacity (i.e., there are too many customers watching at the same time). While there’s no “fix” for this, some users have been able to get a full or partial refund on their month’s subscription simply by contact Binge’s support team. Binge offers three plan tiers: one device for $10 per month, two devices for $16 per month, and four devices for $18 per month. If you’ve gone over that limit (or shared your Binge password around with friends and family), you will see this message. If your browser is out-of-date or unsupported, that might be why Binge is not working. Here are the browser requirements for streaming Binge:
Chrome: 10.12+ on Mac, 10+ on Windows Safari: 10.12+ on Mac Firefox: 10.12+ on Mac and 10+ on Windows Edge: 10+ on Windows Internet Explorer: Not supported
The quickest and easiest way to determine if your browser is the issue is to try a different browser (e.g., switching from Chrome to Firefox). If it is the issue, make sure your browser is updated with the latest version before trying again. This one should be a bit of a no-brainer. If you’ve been logged out automatically, or your free trial has ended, and you cancelled or had your payment declined, you might be receiving this message: If you’re outside of the country or using a VPN to browse the Internet from another location, you might be receiving this message:
