In this AT&T Digital Life review, we’ll walk you through what’s available and help you decide if this service is right for you. If you’re remembering more options from AT&T Digital Life, you’re not wrong. It used to have three different tiers of monitoring and equipment. Now it has just the one. If you cancel early, Digital Life will charge you up to $640 to recoup its costs. We don’t like steep cancellation fees (or, honestly, any cancellation fees). In this situation, it makes a little more sense. We understand that the charge offsets the risk that Digital Life assumes by providing 12-month contracts. Still, we’d prefer to see no fees. Also, a word of caution—with AT&T, it actually makes more financial sense to keep paying through the last few months than to cancel. $640 is more than what AT&T would make off your professional monitoring all year. When you purchase the Smart Security package, you receive the following equipment:
One keypad/control panel One indoor siren One motion sensor Two contact sensors Four window sensors
In terms of equipment, that’s not a bad package. A lot of home security companies offer just one or two sensors at the start. But it is a bad package if it costs $549.99, which it does. $549.99 worth of equipment should have a lot more bells and whistles. Don’t get too excited. It apparently only works with wired window and door sensors. Still, it could save you a little money . . . or not . . . since the kit costs $99.99. Digital Life is currently selling an “active doorbell” online. However, based on the description, it’s not a video doorbell. It’s just a high-tech doorbell. But if you want, you can connect it to a separate Digital Life camera that will take photos when your doorbell rings. If you have speedy internet and want Digital Life, you can choose to add the fancy doorbell, a carbon monoxide sensor, or a heat detector. In terms of home automation, that’s all you can purchase directly from Digital Life. No one is hailing the Digital Life app as an amazing piece of software, but no one’s majorly criticizing it either. It gets the job done. Remember, your installation is free. But if you need troubleshooting in the future, you’ll be charged for each technician visit. So don’t let that installation tech leave until you’re satisfied that the system’s at 100%. Installation fee: None. Based on what we dug up, we have to agree that the Comcast comparison’s not outrageous. Digital Life customer service has a lot of pitfalls. It especially isn’t easy to cancel. You may have to call multiple times to get the outcome you want. If you don’t want to pony up $549 for the equipment or aren’t comfortable with the credit check, try these inexpensive security solutions. Or you can look at our individual reviews for services like ADT and Frontpoint. Finally, if you’re leaning towards a DIY system, check out our favorite DIY home security systems. Governments tend to regulate alarm use on a municipal level. You may need to get an alarm permit, register with the police, or pay an alarm fee. You might even have to do all of those things. Just check your city ordinances and regulations.
