If you’re contemplating one of these brands for your home security, you’ve come to the right place. Let’s dive into ADT vs. Bay Alarm. ADT also brings you a complete professional installation. To the delight of grandparents everywhere, you don’t have to be tech-savvy to use ADT. (Not to mention that ADT offers an old-school landline alarm system.) But while ADT’s service is just so-so, Bay Alarm’s is incredibly well reviewed. It’s clear that Bay Alarm cares about its customers. We also struggle with ADT’s customer service. ADT’s not known for helpful reps or installation techs. Part of that may be because of the brand’s fractured approach: ADT is represented by a bunch of different vendors and installers who work under the ADT label. That makes it easier to provide service across the US but harder to maintain a centralized standard. You can, however, choose to work directly with ADT if you wish to avoid third-party dealers. Also, remember how we just decried ADT for not being forthcoming about its equipment prices? Bay Alarm also has that same problem, only 100% worse. Until you get on the phone for an estimate, you won’t even know monitoring or installation costs. Bay Alarm’s only an option if you live in one of its service areas. But if you do, we urge you to consider it. We think the stellar customer service is worth at least getting a quote. If you live elsewhere, it’s hard to go wrong with ADT. Sure, it’s expensive, and we think its approach to handling customers could use some help. But there’s power in that blue octagon.
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