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Prices and Monitoring Plans Security Equipment Cameras Smart Home Integrations Customer Service Recap
With Abode’s Pro monitoring plan, you not only get the professional monitoring, but you also get person detection, cellular backup (in case your power goes out), geofencing, smart home support, and security camera support, all of which make your system easier to customize to fit your needs. On the plus side, Cove’s professional-monitoring service has some additional features that could give you added peace of mind. Cove professional monitoring features:
LiveAssist, where a Cove monitoring rep can talk to you through your control panel. InstaText, where Cove’s monitoring center texts you for verification of an alarm. RapidSOS, where Cove can send all your important information directly to 911 operators in case of an emergency. (Think name, address, and relevant medical info.)
Most Abode users control their systems through the Abode app or a keyfob, although Abode does offer a separate keypad if you want one. Most Cove users use the control panel or a key fob to control their security systems. Not all Cove users even have access to the mobile app. (You need to subscribe to the Plus monitoring plan to get it.) Abode also offers a few things Cove doesn’t, and vice versa. Abode has a smoke alarm listener, whereas Cove has a combo smoke alarm and carbon monoxide detector. Abode offers a smart plug and a multi-sensor (that can detect motion, light, temperature, and humidity), whereas Cove doesn’t offer any unique smart devices. Abode smart home integrations: Still, we give Cove the win on this one for its higher Trustpilot score, and because its customer service reps are available 24/7 via phone. Abode has limited customer service hours—you have to reach them between 9 a.m. and 6 p.m. Pacific Time. If you’d rather try to solve an issue on your own, you can find both Cove support and Abode support resources online as well.
Price Equipment Home automation Cameras Customer service
We’ve been writing about both Abode and Cove home security systems for years. For this review, we compared research, talked to representatives from each home security company, and spent hours combing through features, prices, and integration details for each system.
